Agentforce Public Sector Accredited Professional Practice Test

What this exam covers

The **Public Sector Solutions Accredited Professional** credential is designed for individuals who architect, drive, and deliver business value using **Public Sector Solutions**. It validates that a technical consultant is implementation-ready and can guide customers across the Public Sector Solutions portfolio, including products such as **OmniStudio**, **Service Cloud**, **License and Permit Management**, **Inspections Management**, **Grants Management**, **Employee Experience Management**, and **Emergency Program Management**. The exam covers three domains: - **Product-Specific Systems Knowledge (45%)** — configuring Licenses and Permits, Inspections Management, Grants Management, and Employee Experience Management; business rules engine use cases; document processing (IDA/IDA-IFR) and eSignature; reporting and analytics choices (Standard Reporting vs. **CRM Analytics**); and Emergency Response components - **Product Configuration (36%)** — selecting appropriate **OmniStudio** and **Service Cloud** components, digital experience offerings, automation/expression sets, org setup, and action plans - **Implementation Strategies and Best Practices (19%)** — solution discovery and design, the PSS data model, data sharing and role management, data quality and integration strategy, business process mapping, and security and scalability This exam is aimed at **Salesforce Partners** with access to the Partner Learning Camp and Partner Community, and it targets candidates with roughly **three to five years of experience** as a Salesforce consultant who can bridge business needs with technical implementation. There is **no prerequisite** for this exam, though Salesforce recommends completing the relevant technical learning journey and gaining hands-on experience beforehand. Exam logistics: **50 multiple-choice/multiple-select questions**, **75 minutes** to complete, a **70% passing score**, questions aligned to the **Summer '24** release, and delivery via proctored testing either onsite or online, with no reference materials permitted during the exam.