Salesforce Certified Agentforce Specialist Practice Test

What this exam covers

The Salesforce Certified Agentforce Specialist course prepares candidates to configure and manage AI agents and prompt templates on the Salesforce Platform. You'll build a comprehensive understanding of Salesforce Platform configuration, aligning AI agents to complex business use cases, and delivering personalized, context-aware interactions using Agentforce tools—including Agent Builder, Prompt Builder, and Agentforce Testing Center.

The exam outline covers six domains:

• Prompt Engineering – Prompt Builder use cases, access controls, prompt template types, grounding techniques, and Trust Layer security/privacy features
• Data 360 Fundamentals – Agentforce Data Library concepts, chunking, indexing, and retrievers
• AI Agents – agent architecture and Agent Script, hybrid reasoning, deterministic behavior, standard/custom topics and actions, channel connections (digital experience, email, voice, Slack), security context, Employee vs. Service agents, and Agent API
• Testing, Deployment, & Maintenance – Testing Center evaluations and sandbox-to-production deployment considerations
• Governance & Observability – agent monitoring, analytics, and optimization
• Multi-Agent Orchestration – Single-Agent (SOMA) architecture and open standard protocols like MCP and A2A

Candidates typically bring about 1 year of experience with Salesforce platform configuration and standard objects, including Data 360, along with hands-on practice building agents in Agent Builder, creating prompt templates in Prompt Builder, and using Testing Center and Sandbox-to-Production deployment patterns. This course is not intended to teach LLM fine-tuning, coding languages like Apex or Python, external AI tooling, transformer architecture, or ROI/white space analysis.